Answers worth knowing


Since 2015, we have been a leading Mobile and Web development IT company headquartered in Naogaon, Bangladesh. Naogaon belongs to the district of Rajshahi division in Bangladesh. We are opening our presence in New York, USA soon. We have a very talented team of more than 150+ great people, the majority of which are in our headquarters in Naogaon.

We have an extremely talented team of web and mobile app developers who can build great Mobile Apps, Websites and Games. When we started in 2015, we began with web development services. Since then, we’ve come a long way, especially since the much use of smartphones. Over the era of more than 8 years, we have been a class apart when it comes to web development, mobile app development, and game app development services.

Yes, we do. You may ask for an extension of our project support after the project is completed. Nevertheless, the charges vary from project to project. You may ask this once the project size and scope are defined.

Everything begins with an Idea and we know – each idea is precious. We take great responsibility in ensuring your idea remains confidential. To accompany our commitment, we sign Non-Disclosure Agreement (NDA) right before any discussion. Even during the web or mobile app development project, we ensure strict security and confidentiality measures to nullify the unauthorized sharing of information. We also have legal agreements with all of our employees including software development teams for maintaining security and trust.

It is a tricky question to be honest. We do not re-use your proprietary algorithms, license keys, trade secretes, trademarks, patented processes anywhere else. However, considering the authoring process of producing the code, we do use a lot of open source libraries and our own libraries to save development time and avoid re-inventing the wheel all over again. This ensures you do not have to pay for something that can be produced quicker and with more quality.

Every web or mobile app development project is unique and requires a fresh approach, but most projects pass through some of the most common project development steps – i.e. Requirement gathering, analysis, solution consulting, wireframe/prototyping, UI design, development, and testing. However, depending on the scope and type of the software or website development project, the sequence and selection of steps may vary.

Yes, if the project requires it and where our representatives are present, we will be happy to send over the resource onsite for the initial startup. We offer affordable engagement for global clients to hire dedicated developers to work on client locations. Nevertheless, in the case where our office is not present in your city/country and if the project is big, we will visit your place from our corporate office.

All of our development team works out of our headquarters – Naogaon, Bangladesh. However, depending on the nature of the work, the specific situation, and in case of special meetings, we can certainly stay awake to ensure we connect during your working hours. However, we’d prefer to this be scheduled prior to the event so that we can plan the rest of the schedules accordingly.

We follow robust processes to ensure the best quality. For software testing, we use the black-box method. We have a dedicated division for QA and QC that ensures every project is scanned through them. Covering all the different kinds of testing, they give a final ‘OK’ before the final handover and deployment.

Yes, we do have. We are a trusted web and mobile app development company since 2015, adhering to protocols of IT industry. We have a service level agreement in place as a symbol of trust and quality IT services delivery.

We have a very simple model. We work based on the “Fixed Scope” model, where we give you a finite timeframe and fixed price. The second scenario is for “Evolving Scope” – where you’re not sure how big or detailed the project is going to grow. In this case, we will compose a team of different technology experts who will work with you on building project as it evolves. Since it is difficult to determine a short deadline for such projects – we charge you for each team player that is required on monthly basis. In both Fixed Scope and Evolving Scope – we let you know the milestones on which you have to make payment. In most general cases, these payment milestones are tightly aligned with the delivery milestones.

We use Basecamp for project communications. We sign you up there and loop you in with the rest of the My IT Agency team who’s going to work on your project. Apart from basecamp – we of course use Email, WhatsApp, and Skype. You’ll generally discuss with a Project Manager and Tech Lead – but we’re not having constraints in case you want to speak to any member of the team who’s working on your project.

Web Development

Content Management System is a software package, which makes maintenance of websites in a more systematic way. The owner can manage their websites without any help. In case you want multiple users with multiple roles for your website, CMS is recommended.

A web portal is basically a website that uniquely fetches data from various sources. Generally, every information source has its own section on the web page to display info. These days, revolutionary changes in technologies have made portals render greater benefits. Portal promises to deliver a more consistent and logical info management platform. As a result of this, it is a more user-oriented approach for better accessibility.

We have a special department (QA & QC) to test projects. We follow the series of the below-mentioned robust testing for the projects we develop. 1. GUI testing 2. Cross-browser testing 3. Black box testing 4. Navigation testing 5. Network testing 6. System testing 7. Unit and integration testing 8. Functional testing 9. Testing on various devices and platforms. Before the project is ready for the above-mentioned testing, we parse the code using special software and also manually. Our special programmers leave no stone unturned in screening the codes before executing them for the final version.

The overall time to develop a website depends on several factors. The first one is the complexity of the project. A static website usually takes less time than eCommerce websites or websites that require flash development. Some minor or major changes may increase the time limit. The average time taken by our web developer for a static website will be lesser than a website with flash and other dynamic graphics. Nevertheless, developing complex websites such as eCommerce website takes a bit more time.

Our quality service at affordable cost is our USP. We know the value of your money and hence, we work with full dedication and devotion to turn your venture into a successful one. We have a pool of experts in various technologies including PHP, Microsoft (.NET), Java, etc. Whether it is a simple, static website or a complex, eCommerce project, we never let our clients compromise with the quality. We put the same efforts and dedication into a static website as we do in a complex project. We provide efficient web development services in various top frameworks including the various open-source PHP frameworks.

Of course, we do! It is known as Responsive Web Designing and Development. Hire web developers from My IT Agency, who have hands-on experience on the latest technologies based on HTML5 and CSS3. We develop eye-catching and graphically convincing web designs that fit even on mobile devices. Nevertheless, you may have to specify this in your objectives before the website or web app development project begins.

Yes, we do provide a few options. However, we encourage our clients to be precise in their requirements and elements on the website depending upon what, we develop a few options. This saves time and money and fastens the process of web development.

Generally, no software development company provides you with this. But My IT Agency offers a couple of changes during website development other than the objectives specified. Nevertheless, we firmly suggest discussing and defining the scope and elements before the project begins. This saves time, resources, and money on iterations as much as possible.

We do it only if clients ask.

Since 2015, we have developed thousands of websites for companies belonging to different industry verticals. Be it blogs, portals, eCommerce sites, or enterprise-level sites, we have expertise and experience in every aspect of website development. We’d have to analyze your specific requirements to say with certainty that we have developed websites similar to yours. But more likely than not, you’ll find that we have worked on projects similar to yours.

We use standard architecture –Mobile View Controller (MVC), a type of UI separating the representation of information from the user interaction. We do have different frameworks and use them as per the project type and demand.

Open source denotes app development wherein the coders can access and alter the source code. MS Technology (.NET) is a commercial source with limitations on code use, change, and distribution. Open sources are free to download (and so low in cost) and have good community support.

A static website is coded entirely with HTML where every webpage is a separate document without any database or external file to depend. Said this, the only way to edit such a page is by editing each page separately. A dynamic website has complex code like PHP or ASP with a greater degree of functionality such as integrated with the content management system. This has a database and other source support. In this, you can update web pages without having knowledge of HTML or software. It solely depends upon your project type and the purpose. While fixed websites (that don’t require much data to be drawn from external sources) are better developed in static, others are good in dynamic.

Cloud computing is having specific data you require ready for use anytime from anywhere. For this, data should be transportable and mobile. The purpose of cloud services is to synchronize data among several devices and fast access. As of now, we don’t provide cloud services but we certainly develop mobile and web applications that are cloud compatible. You may mention this while developing an app and we take care of it.

eCommerce requires special coding and huge flexibility. We recommend closed or paid sources (such as over open source technology for several reasons out of which, security and flexibility are the major concerns.

Mobile Development

Native apps are built for specific platforms (e.g. iOS, Android, Windows Phone, etc.). They are built using platforms’ native SDK and development platforms and are able to use some of the specific features of the device – e.g. Camera, Volume controller, speaker, etc. The web-based apps (also web-apps) run within the mobile browser and are virtually web pages that imitate the look of a native mobile UI. Such apps are advantageous over native apps as they give the same user-experience on different smartphones. However, they can’t use some features of devices like native apps.

Yes, we build mobile applications for all major mobile development platforms. You can hire our developers for developing an app for iOS (iPhone and iPad), Android, BlackBerry, Symbian, and Windows Mobile. Whether you want to develop apps for just one or two platforms or want to develop an app that works on all the mobile platforms, we are at your service.

We don’t have control over this. Nevertheless, most of the applications developed by My IT Agency do well on the market. If you are keen to earn out of the application, we recommend using our Business Analysis provided by the experts. My IT Agency offers consultancies in such cases.

Yes, we are. We have a professional partnership model for clients who want to grow in business with us. Since 2015, we have been in collaboration with partners from multiple global locations with whom we have established a long-term vision and business relationship.

If you want the changes to be made in the app, it will cost you. We recommend having the project scope defined before beginning the project to save time and money.

Yes, we do it for free. Nevertheless, you’ll have to pay the minimum amount of charge (fees) by the main company (for example Apple App Store Yearly charges US$99.00).

The framework or programming language that we use to develop applications depends upon the chosen platform by the client. For example, for iPhone applications, we use iOS SDK, Objective C, Swift, Xcode, and other tools and technologies provided by Apple. Similarly, for Android applications, we use Android SDK. We have expertise in frameworks of Open Source and Microsoft Technologies for Web Service and API-based applications.

Yes, you can get an application that would work in all platforms. For such development, you need to go for cross-platform mobile development in which our developers use frameworks that are used to develop the main application and then deploy it across your desired platforms. For more information on our cross-platform development services, you can check out our services for cross-platform mobile development.

Yes, we can. You can hire us for just writing codes for programming.

Most of the mobile apps we develop don’t get rejected. There are no special criteria for this but just making a neat and clean app works. Our apps are full-proof and bug-free as they pass various robust testing. Though we don’t guarantee approval on iTunes as it may be rejected other than a technical fault.

Need of hosting or website depends on what architecture your application is using. If your application requires database and web services that connect database to the app, you need hosting in order to manage database and those web services. If you already have hosting infrastructure and server – we can help you utilize the same. As far as website goes, if you need your end users to do any activity or you need website for marketing your app, we can help you develop that as well.

You may! Nevertheless, this may be chargeable.

Unlike web apps, mobile apps do not have access to remote databases. In order to fetch the data from the servers, an alternative service is needed. Web services or APIs are that alternatives. By creating XML/JSON files from the database, we can use data from these files for user applications.

No. Flash is not supported on any iOS device. The support for flash is going to be discontinued from Adobe (who owns flash now) for mobile devices. Also, the flash is very rapidly being replaced by core SDK capabilities and HTML5.

Well, who doesn’t want to be there in that spot? 🙂 Saying that, it totally depends on how cool is your app idea, as well as the app as one solid product. Apparently, it is all up to Apple and Google staff when it comes to selecting an app to feature there. But having a great concept put together well increases your changes. So, it is not just us, however our role could be significant in having you take your app to that place.

Hiring Models

You may choose your own software development team if you’re going for an Evolving project scope model. You have to share with us the profile of the ideal candidate and we’ll schedule interviews with you and our team members.

Well, there’s no limit as such. You can hire as little or as much as you think your project will require. However, we will certainly help you in composing the best team that helps you take your idea to the market with unmatched quality and customer service.

This is applicable to the Evolving Scope model. We require that you hire a team for at least 3 months minimum – so that they get to know your objectives, align closely with your team (if you have) and ensure all critical aspects of the projects are taken care of. During this period – they’ll not work on any of the projects except for yours. If you see you need shorter engagement, we’d recommend you go for a fixed price model.

Well, we always prefer that project scope is outlined and concluded upfront in case of Fixed Scope model (as the name suggests). Obviously, it is purely due to the planning and expectations set in terms of timeline and cost. While in the case of Evolving Scope model, you’re free to make alterations because you’ll be directly driving the team here – giving you enough room to set new goals, scope, timelines and everything else. Although – even in the later case, we recommend you plan small, execute it and then set up new goals.

Certainly. While we absolutely love our clients to be technical, we also carry years of experience with us to fill in the gap for technology on your behalf.

It couldn’t have been better. If you know what you’d expect from the development team and know what to execute, it will require much less time to get started. We just need to understand everything you’ve got for us on the table and we can figure out the right engagement model for the project. We can provide you the estimates and the Fixed Scope model would just be right for you.

Yes, you can! In the model where you build your own web or mobile app development team, it is possible to interview and evaluate the skills of programmers at My IT Agency. Nevertheless, you are provided with each developer’s resume that contains information about their expertise and experience in the domain.

Oh we are absolutely in love with modern technologies. We carry tremendous enthusiasm to learn, adapt and implement new technologies. There is an array of technologies we have excelled when it comes to Web including PHP and .NET – of course with a bunch of open source and SaaS products. For Mobile – we work with Native SDKs for iOS and Android. We also work at times with cross-platform tools such as Titanium, PhoneGap and Configure.IT. For creating stunning UI and Graphics, we use a combination of software such as Adobe Photoshop, Sketch, Affinity, and Corel Suites.

Of course. We’d love to collaborate with fellow team members at your end who can make a great team along with our team. We recommend hiring a team of people from our us – who can fill in the gap of your team to establish a perfect balance for your project.

Dedicated Teams

We’ve been in outsourcing service for more than 8 years now. We were there when nobody was around, and we’re still going strong since 2015. We have had situations with clients and have continuously refined our internal operations, service quality and communication with the help of learnings of all these years. We have a very strong team bond, where we share a lot of things – good and bad. That’s what keeps us on our toes to ensure to excel at what we do – while we continuously learn from our mistakes.

We are a perfect blend of young minds and experienced veterans in the industry. With 10+ people working with My IT Agency for more than 5 years, our average age of the team is still below 25. This is absolutely great sign for driving great ideas backed by even greater minds.  For more about us – please visit

No. They don’t rely 100% on you for generic cases. Most of the time and more often than not – they’ll find out the solution by seeking advice, consulting, and technical help from their peers, supervisors, and experienced members within the team. However, the more the team knows about long-term goals and you treat them as your own team, the better they can perform. All and every expectation shared during the early stage of engagement ensures meeting them over a period easier. Nobody likes surprises and it’s the communication at an appropriate time that can cover it up.

We believe it is our responsibility. However, something that’s within our reach or access – we can certainly chime in and help you to fix the issue even before it arises. However, in certain cases – our clients prefer to leave a few parts of the project to their own teams. In such cases, we can’t do much – except to guide you or show you the solution. To be able to “FIX” the problem itself – we need to have your permission along with the access.

Certainly. The pricing in terms of number is not a difficult. However – as you’d expect, it is not JUST about the price and quote only. The core benchmark of pricing depends on lot of factors such as composition of team, experience level required and type of engagement as well as the length of minimum commitment for the contract.

Most critically – the actual solution that needs to be developed plays a vital role here. It depends a lot on whether the solution has to be built form ground up or work is required on a system that’s already built and is live. In both cases, there are many discussions that need to happen in order to craft a perfect and transparent cost model.

Certainly. We will share our holiday calendar upon initiation process – and will also keep you informed a week in advance for any public holiday.

Absolutely. This is totally possible. We can arrange for the developer(s) to visit your country and stay there to work with your team for a period. In such cases, you have to bear the costs of Visa, travel, accommodation and per diem expenses on top of their monthly fee. This can be discussed and may vary on a case-to-case basis.

We have developers from 1 year to 5 years of core programming, project management and QA experience. Many of them also have industry specific experience in terms of driving solutions catering to a domain. Having said that, our core expertise is programming. The more domain knowledge and expectations in terms of technical requirement and solution brief you provide, the better the development quality that can be exhibited.

Yes. We recruit experienced developers who have done bachelor's or master's in computer science, information technology, and computer engineering. On top of that, we time and time again obtain certifications from applicable technology vendors to pass through their examination and eligibility process. We already have developers who have Magento Certification, Appellatory Titanium Certification, Unity 3D certifications and many others at organization level.

Staying updated in the modern technology world is not a choice. We totally understand the importance of staying up to date and not only just that, ensuring to update the knowledge which is trivial in terms of communication, technology trends, version updates etc. For the same, we conduct regular internal and external training programs as well as participate in online courses, to gain knowledge.

We require that anybody in our company who wishes to leave us – they notify their immediate supervisor, delivery head and HR team at least 2 months in advance. When they resign from their job and we accept their resignation – we immediately plan to switch the resource and initiate a handover process along with knowledge transfer (KT) to the new developer. During the transition the new developer takes up the front seat while the person leaving the job have to support and ensure the new developer is in full control of what is supposed to be worked upon. Before leaving the company, the resigned developer signs EXIT NDA with My IT Agency, where they undersign the confidentiality and non-compete, non-sharing terms. They also handover all credentials and access and communication rights back to the relevant authorities at My IT Agency.

Our developers works out of our Bangladesh Development Center. They work for 8 hours a day and can be available to work easily between any slot between 9:00 AM to 9:00 PM Bangladesh Time (+6:00GMT). It is totally fine if you need a meeting in a week for discussion during your timezone. However, if you require them to work dedicatedly during your timezone only – they can certainly made available. In such cases – you have to pay a nominal additional fee to ensure they’re available during your timezone.

Once you’ve identified the type of developer to be hired, you will be presented with a few ideal candidates’ profile in form of their resume. You can decide to interview them personally and see for yourself, which candidate(s) fit in the best for your team. Once you select a candidate, the actual project on boarding process is initiated at our end. We will raise the invoice for the 1st month’s engagement. Once you make the payment, the developer will be introduced to you and on the same day – you can start working with the member of the team assigned to you. Please refer to the on boarding graphic in this presentation or contact us for more detailed info.

We have different teams called “Clusters” in place, where developers of similar skills or technology stack be supervised by a Cluster Head. The Cluster Head keeps a daily check on engagement of all team members working with him, to ensure they are fully engaged and facilitate the work. You can also ask them about an update and take their inputs during the engagement period.

To help maximize profitability, efficiency and competitive advantage, we hold monthly review meetings with our clients. We are constantly looking for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that arise. We have a very open and forward thinking communication philosophy designed deliberately to help clients stay one-step ahead.

Honestly, there cannot be a 100% replacement on immediate bases. In case of temporary unavailability of the developer due to sickness, emergencies or planned leaves – we compensate the working hours within same week or same month. In case we can’t compensate the loss of hours due to unavailability of the resource, those hours will carry over for the next month and will be compensated in the subsequent weeks.

In case of longer absence of the developer, we will certainly replace the resource with the new one – again following the same on boarding procedure that was used to place the original developer.

Yes. However, we certainly do not consider ability to speak English as the ONLY benchmark of the development skill and intelligence. However, all of our developers are good at either writing or speaking English and can efficiently communicate. In case we have a very good developer who just cannot communicate to the extent you’d like – we will position a Project Manager level person to facilitate the communication and ensure there’s no communication loss and strategic focus.

Absolutely. We do not hide our team – and in the modern day of communication, we believe communication is the only way in which a lot of problems can be solved. We will share with you all contact info of our developers – their email address and Skype. In case of special cases, we don’t mind sharing directly phone numbers of the developers to be able to communicate with them instantly with tools like WhatsApp and Messages.

We do. We commit that all of your requests are responded within 12 hour window. Although we ensure you’re well aware of the state of your project, tasks and any sensitive situations – we understand there may be cases where you need instant response. Please note that our response does not necessarily mean a “SOLUTION” at all times. We do handle emergencies and have a very good attentiveness during weekend as well. However, we would love to avoid emergencies during weekend but at the same time, we totally stay on top of the situation in general cases.

We’re all ears in case you have something to say. We love talking about industry, insights, sharing our learnings, experiences with other clients, and similar situations that gave us new insights. Just let the developer, the project manager or the BDM is in touch with you and we are just a call away.

We are equally alert about security as you are. All of our servers are behind a very secure firewall that prevents outside intrusion. Moreover, any sort of personal storage devices and laptops and cloud storage access is prevented in all computers in our network. So your data and code are 100% secure when they reside on our servers. Additionally, we have a very well defined IT policy, that imposes stringent rules for preventing unauthorized software installation with workgroup set up, personal device provisioning and remote access prevention.

It depends on the situation. Most of the time, we work on development servers set up on our end. Once you review and approve the work, the changes are uploaded on the live server. In case you already have a DevOps set up with development and live servers, we are absolutely happy to use the same and continue working directly on your own servers.

The advantage of working with our own servers is the speed of development, quick debugging and freedom to try at server level without hindering the actual live servers.

Our payment process and schedule is extremely simple. It follows the simple principal of a Subscription model you may already be aware of.

We require the receipt of the fees of engaged resources in advance before the work begins.

When you are ready to start, you’ll pay for the 1 month advance fee for the engaged resources. For the subsequent month – we will raise the invoice on 22nd the month, so that you can ideally process the payment within 7 days (before the month ends).

This prevents you from overpayment, as well as timely reimbursement for us to keep the team engaged with your project. For the fastest payment method, we prefer direct WIRE Transfer to our US or Bangladesh bank. Alternatively, you can pay via Payoneer or Credit Card as well. All the information of payment will be present in the invoice you’ll receive.

Very good question. The advance payment ensures we 100% commit the resource to you and not have him/her engage in any other runtime work despite any classification of the work. Having cleared the payment will ensure we can provide you with continuous delivery without hindrance including the source code all the time. You’ll be in full custody of the work done so far and our written commitment to engage the resource for your work.

Additionally, it is a good practice to maintain payment-to-work association to build confidence and trust in each other for providing quality and uninterrupted services.

We will offer you refund if the developer is completely unable to provide you the work needed. If the work is satisfactory but is not according to your standards – you’ll be charged for the efforts the developer has put in, on PRO-RATA basis. The outstanding amount will be refunded back.

For the refund to be processed, we will insist you to try an alternative developer with a proper replacement if you wish. The replacement doesn’t cost you anything. We have seen a replacement working out very well almost all the times.

In case of refund, the amount in question will be only for the current billing cycle. As we will provide streamed updates to you at all the times, any discrepancy in the expectations versus reality has to be escalated to the relevant person immediately. We won’t be able to refund for the work that’s been presented and been properly reviewed and acknowledged by you.

Before we can process any request of refund – it is fair on our part to correct the situation and be given a chance. We know you don’t pay to get a refund some day. You pay to get quality work. Therefore, we require you escalate the dissatisfaction of the work to the immediate supervisor or the relevant person as per escalation channel. If we are not able to resolve the case after 3 such iterations in a billing cycle, you’ve got a case for the refund.

In case of any dissatisfaction from the developer, we will require prior notifications for allowing us to look into the matter immediately and take necessary counter measures to improve quality and lead the project in right direction. In absence of any communication of such degree of dissatisfaction within a reasonable period, the notice period for termination as per mentioned in the contract shall apply.

Yes. We do have that option for special skills like Graphic designer, UI / UX Designer, Project Manager. Part-Time engagement enables the team member to be available for consecutive 4 hours per day on all working days in a week.

Everybody loves discount isn’t it? No problem. We can certainly consider some, in case you’re looking at hiring multiple developers.

No. Everything from cost perspective will be kept 100% transparent to you and we guarantee – there’ll be NO SURPRISES when it comes to Dedicated Teams.

No. You’ll be required to notify us as per the contractual agreement before the said period as mentioned in the contract. You cannot terminate the engagement within the first month.

It is too early to measure the effectiveness of the work, and doesn’t help measure the effectiveness of the developer. In case of shorter work cycles, we’d prefer you work with us on Fixed cost based model.

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